FAQs

Jetmore carries a wide range of premium outdoor cooking brands through our BBQ sales, including gas, charcoal, pellet, and built-in grills. Our BBQ sales team helps match you with the right model based on fuel type, cooking style, and your outdoor space.

Yes. As part of our BBQ sales and service support, our technicians can come to your home to assess ignition issues, uneven heating, gas leaks, burner problems, and general performance concerns.

In most cases, yes. As part of our BBQ sales and service offerings, we repair most models of gas and built-in grills and can source replacement parts for many discontinued models. Please call or email us to ask about the model you have.

We recommend a full service and safety inspection at least once a year, ideally before grilling season. As part of our BBQ sales and service expertise, this helps prevent clogs, flare-ups, and ignition failures.

Yes. As part of our BBQ sales and service offerings, whether you're purchasing a freestanding grill or a built-in unit for an outdoor kitchen, Jetmore provides assembly, installation, and hookup to existing gas lines.

In addition to our BBQ sales, our fireplace sales and hearth offerings include gas, electric, and wood-burning fireplaces, along with inserts and log sets for both indoor and outdoor applications.

Absolutely. As part of our fireplace sales and service support, our technicians diagnose and repair ignition problems, pilot issues, burner malfunctions, fan failures, remote-control issues, and more. Contact us for information on grills, fireplace, and BBQ sales.

Yes. Through Jetmore’s fireplace and BBQ sales department, we offer full gas conversions for wood-burning fireplaces—supplying log sets, inserts, and venting solutions that meet all safety and efficiency standards.

Beyond our premium BBQ sales, Jetmore provides dedicated fireplace sales and service support as well as recommends that all gas systems be inspected annually for safety and efficiency.

As part of our BBQ sales and service offerings, watch for uneven heat, slow ignition, yellow/orange flames, excessive flare-ups, gas smells, or burners that won’t stay lit—these are all red flags that indicate your grill needs professional service.